Policies

SHIPPING POLICY:

  • USPS and UPS within the 48 contiguous states in the U.S. only.
  • Rate: For orders under $50.00: $5.00 USPS with the option to upgrade to UPS for an additional $5. For orders $50.00 and above, free USPS shipping with the option to upgrade to UPS for an additional $5. 
  • You will receive an email with a tracking number when your package arrives at the USPS. If you wish to track your package, be sure to save this email/tracking number.
  • We do not enter or alter shipping information, the address is entered by the you at the point of sale and the website server automatically prints this onto the shipping label. If a wrong address is entered and your box is returned to me, we will gladly reship it to you, but you will be responsible for the additional shipping cost. Because we have no control of the package once it leaves our location, we can not be responsible for a lost or stolen package. 
  • Shipping charges are not refundable.

 

 

RETURN/EXCHANGE POLICY:

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Due to the personal use nature of our bath and body care products, we can not accept returns or exchanges. We hope to offer samples of our products soon (free, with paid shipping), however until then, please feel free to reach out to us with any questions you may have about ingredients. Full ingredient listings can also be found next to each product.

Open and inspect your box immediately when it arrives. Any damage must be reported within 2 business days. If an item arrives damaged: save the original packaging, snap a photo of the issue and email it to info@henbithomestead.com. Damaged, defective, or incorrect products will be replaced at no cost to you.

To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@henbithomestead.com and send your item to: Henbit Homestead 9047 fm 357, Apple Springs, TX, 75926, United States.

 

Henbit Homestead Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from henbithomestead.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@henbithomestead.com or by mail using the details provided below:

9047 fm 357, Apple Springs, TX, 75926, United States